Refunds and Returns

Thank you for shopping with Kean Jewelers. We value your satisfaction and want to ensure that you have a smooth and hassle-free experience when making purchases from us. This refund and return policy outlines the terms and conditions for refunds and returns.

Refund Policy:

  1. Eligibility:

    • To be eligible for a refund, the item must be returned within 30 days of the received date.
    • The item must be in its original condition, unused, and in its original packaging.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team with your order details and the reason for the refund request.
    • Refunds will be issued using the same payment method used for the original purchase.
    • Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.

  3. Refund Exceptions:

    • Shipping charges are non-refundable, unless the return is due to an error on our part.
    • In some cases, a restocking fee of 10% may be deducted from the refund amount.

Return Policy:

  1. Eligibility:

    • You may initiate a return within 14 days of receiving the item.
    • The item must be unused, undamaged, and in its original packaging.

  2. Return Process:

    • To initiate a return, please contact our customer support team with your order details and the reason for the return.
    • Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
    • Return shipping fees are the responsibility of the customer unless the return is due to an error on our part. In such cases, we will provide a prepaid return label.

  3. Return Options:

    • Upon receiving the returned item and verifying its condition, we will process your return.
    • You may choose to receive a refund, store credit, or exchange for the returned item, depending on availability and your preference.

We strive to provide excellent customer service, and if you have any questions or concerns regarding refunds or returns, please don't hesitate to reach out to us. We are here to assist you.

Thank you for choosing our e-commerce store!

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